Commercial Service Manager

Company Name: BSM Construction Inc.

Location: Azusa, CA (Serving the Southwest Region: Southern California, Arizona, Utah)

Job Type: Full-Time, Permanent

Pay Scale: $75,000.00 to $125,000.00 per year based on experience

Industry Focus: Commercial Facilities Maintenance (Retail, Grocery, Health Clinics)

Position Keywords: Service Manager, Facilities Service Manager, Dispatch Manager, ServiceChannel, Corrigo, Commercial HVAC, Plumbing, Electrical, Refrigeration

The Opportunity

BSM Construction Inc. is seeking a results-driven, highly organized Commercial Service Manager to join our team in Azusa, CA. In this newly created position, you will own the end-to-end lifecycle of facility service calls across our expanding Southwest regional footprint, with a primary focus on Southern California, Arizona, and Utah.

As the operational hub for our commercial client dispatches, you will be responsible for everything from initial response and technician/subcontractor staffing through successful job resolution and final billing. If you are a client-obsessed facility leader who thrives in a fast-paced environment and knows how to keep multi-trade service projects moving smoothly, BSM Construction Inc. offers a stable, high-impact platform to grow your career.

Key Responsibilities

• Full Dispatch & Workflow Lifecycle: Receive, log, staff, manage, and resolve all incoming service dispatches from receipt through client approval and final billing.
• Southwest Regional Leadership: Direct service operations and staffing for commercial clients across Southern California, Arizona, and Utah.
• Multi-Trade Oversight: Oversee and coordinate emergency repairs, routine maintenance, and service calls involving HVAC, electrical, plumbing, commercial refrigeration, and general building repairs.
• Client Advocacy & Satisfaction: Serve as the primary point of contact for client facility managers, ensuring BSM Construction Inc.’s core value of top-tier client satisfaction is maintained on every call.
• Software & Billing Tracking: Maintain complete operational transparency by updating client work order portals in real time, managing estimates, approving work orders, and driving timely invoice submissions.
• Vendor & Crew Management: Dispatch, staff, and monitor internal technicians and third-party subcontractors to ensure prompt response times and quality workmanship.

What You Need to Succeed (Qualifications)

• Required
• Commercial Facility Experience: Proven background managing commercial facilities, maintenance dispatches, or trade service calls, specifically supporting retail, grocery, or health clinic environments.
• Multi-Trade Technical Knowledge: Practical understanding of commercial HVAC, electrical, plumbing, refrigeration, and general facility maintenance protocols.
• End-to-End Account Ownership: Demonstrated ability to manage service calls from initial dispatch through job resolution and accurate invoicing.
• Exceptional Customer Service: Strong communication skills with an unyielding commitment to client satisfaction and representing BSM Construction Inc. professionally at all times.
• Preferred
• Facilities Management Software: Direct hands-on experience using industry work order platforms such as ServiceChannel, Corrigo, or equivalent CMMS software.

Compensation & Benefits

• Base Salary: $75,000.00 to $125,000.00 per year, tailored directly to your commercial trade knowledge and facility software expertise.
• Stable Project Pipeline: Long-term career opportunity with a growing industry leader in commercial facility solutions.
• Professional Growth: Direct involvement in building out a newly created regional service management division.



About BSM Construction Inc.

BSM Construction Inc. is a trusted commercial facilities service provider dedicated to delivering high-quality trade solutions, rapid response times, and exceptional service across the Southwest region. We value operational excellence, clear communication, and personal accountability, ensuring our clients’ retail, grocery, and healthcare facilities run without disruption.

BSM Construction Inc. is an Equal Opportunity Employer. Selection decisions are based purely on job-related qualifications, technical trade knowledge, and demonstrated experience.